Shipping & Returns
We do not deliver any item without a valid phone number of the recipient. If a customer insist on delivering without phone number and we fail to locate the person or the location their will be no refund or partial refund due to customer assume the risk of making special request.
That will allow us to deliver your item promptly.
If you are not completely satisfied, contact us by taking advantage of any of these convenient methods:
Call UtshobBD at 01678623252-5
Return / Refund PolicyAs a leading retailer of gifting products, Elanbd.com follows a well-defined Refund, Return and Cancellation Policy to achieve optimum customer satisfaction. When a customer gets in touch with us through phone or email or chat, we aim at providing desired technical support or customer service. However, it might happen that the customer may still find the product unsatisfactory for reasons beyond our control, in such case we follow a return or a cancellation policy described below:
How to Cancel an order on Elanbd.com?
Orders In Processing state are only subjected to be cancelled. But once they are processed, cancellation is not accepted.
We do no issue any cash refund. We will gladly replace any product which is not to your satisfaction. We will also issue merchandise credit for your future purchase
If you have complaints related to the products that bear a warranty from manufacturers, you are requested tocontact the concerned manufacturer. You can contact us for more help regarding the same.
You may return any non persishable item for store credit or exchange within 15 days of purchase. There is no return on any consummable items.